Shipping & Returns
We trust UPS & the USPS for our safely shipping our decanters to your home.
All of our products are made to order specifically for you. We typically ask for 1 week of production time + shipping time. If you need it by a specific day please send us an email and we will make sure that you get it on time.
You will receive an automated message both when your order is placed and when it ships. If you did not receive a confirmation email with your order number, please check your spam folder. AOL and Yahoo accounts often filter out our messages unfortunately. When you order ships the confirmation email will contain a tracking number.
We typically ship via UPS b/c we have found them to be the most reliable. We offer free ground shipping through UPS from our production studio in Northern California. Click here for a map of standard ground shipping transit times.
We use a 200 lb crush tested craft paper box that meets ASTM D5118 and is recommended for contents up to 40 lbs. Our decanters weight just over 2 lbs so there is an abundance of safety here.
No worries! Send us a message and select an expedited shipping service. We can sometimes fulfill an order in 48 hours or less but we only do if you have notified us with the request. We may recommend an upgrade if shipping service if necessary but can send you a payment request through our webstore but only if absolutely necessary.
No way! We have 8 years of shipping glass under our belts.
We've all seen the YouTube videos of the delivery guy throwing boxes over the fence and we've come up with a method to safely secure our bottles to withstand even the roughest treatment. If anything, we are over protective!
For the most reliable shipping, please use a residential or business address. Thanks!
Returns and Exchanges
Our return policy is valid for 30 days for refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized products are non-returnable.
Gift cards are non-returnable.
Items that are returned are subject to a 10% restocking fee.
Please contact us to initiate a return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If everything is in order and your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will do all we can to resolve the issue.
If you would like to replace an item that is not personalized and exchange it for another item, we are happy to facilitate this. We will not be able to offer free shipping on exchanges. Thanks!
To return your product, you should mail your product to:
Reclamation Etchworks LLC.
695 Dixon Ct.
Santa Rosa, CA 95401.
Unless the item is damaged or in some way unsatisfactory, we ask that you pay the shipping costs for returning your item.